When making a purchase with Boutique Kouture you acknowledge that you have read, understand and accept the terms and conditions of our store as well as have read and understand our refund/return policy.

IMPORTANT:  Once an item has been "purchased" no refunds or cancellations will be issued. At Boutique Kouture each item is handmade and made to order so our process starts as soon as your purchase is made. If there is a defect with your item please let us know and we will be glad to replace it (see below).

**Shipping - Processing time is between 3-14 Business Days for your item(s) to be shipped.

Customer Service is our top priority. Please feel free to send us an email with ANY and ALL questions at: s_foglesong12@yahoo.com

**Some restrictions do apply, please read below for additional details**

REFUNDS:

IMPORTANT: Once an item has been "purchased" no refunds or cancellations will be issued even if the item(s) have not been shipped. At Boutique Kouture each item is handmade and made to order so our process starts as soon as your purchase is made. If there is a defect with your item please let us know and we will be glad to replace it.

SALES & RETURNS:

- Processing time is between 3-14 Business Days for your item(s) to be shipped (regardless of shipping option selected)

- As soon as your items are in possession of USPS, shipping time is in their hands. Contact your local post office with any questions.

- You the buyer are responsible for ordering the correct amount of items as well as the correct type, size and color. We will not be responsible if you order the wrong color, size or item type.

- Defective Items and Incorrect Items Received: must be reported to s_foglesong12@yahoo.com with photos and claimed defective within 2 days of receiving (marked delivered) or defect becomes considered wear & tear and wrong item delivered becomes yours to keep. 

- Clothing color may have a slightly different color then pictured due to lighting.

- Clothing photo/design may be slightly different as each item is handmade so each item will vary slightly.

Please refer to our size chart for ANY and ALL sizing concerns.

SHIPPING:

Flat Rate shipping Up to 70lbs on all orders!

Processing time is approximately between 3-14 Business Days for your item(s) to be shipped. (When ordering items that need to be bleached, we are dependent on the weather. Rainy weather can delay production times slightly.)

*Check and double check your address. If package is sent back it'll be at buyer expense to re-ship. If package is delivered to wrong house, it is buyers responsibility to track down package.

Lost/ Stolen Packages:  Boutique Kouture is not responsible for lost or stolen packages. Once package is marked "delivered"  and is deemed lost by you, a claim needs to be filed with the post office. If you live in an apartment building please check with your management office. Check with your neighbor if you have not received your package. If damaged after delivered, buyer is responsible. For other issues please contact your local post office.  

Holiday Orders:

We DO NOT guarantee delivery by Christmas

- All Christmas orders need to be shipped by December 19th this is the USPS deadline.  We are not responsible for ship time once USPS takes possession of your oder.

We appreciate your business and thank you for shopping small at Boutique Kouture